The Product Program Associate - Temporary will assist the Product Program Manager and Specialists in implementing a program supporting girl participation in the cookie program. Primary responsibilities include, but are not limited to, guiding members in managing the cookie program (training, support, and resources), consistent with the Girl Scout Promise and Law.
- Provide superior customer service (friendly, professional, and timely) to volunteers, parents, girls, staff and customers at all times (even if experiencing complaints).
- Work in partnership with Service Unit Support Specialists and/or Troop Support Specialists to identify, develop, and implement recruitment strategies.
- Support product program initiatives and goals; promote the cookie program in a positive light and relay information that is consistent with the Girl Scout mission.
- Train girls and parents/guardians on all aspects of the sale, including safety guidelines, participant responsibilities and booth policies.
- Use product program inventory management systems (i.e., eBudde).
- Coordinate cookie inventory: ordering, distributing, and transferring cookies.
- Collect and review payments and final paperwork.
- Motivate participation and strive to achieve all goals and objectives.
- Survey volunteers, families, and girls to measure program outcomes.
- Work alongside Manager and/or Director to develop a post-sale analysis of impact and determine recommendations for future program framework.
- Participate in product program events, Service Unit meetings, and various program events in which product program will be represented.
- May be asked to provide general administrative support to the product program team to include, but not limited to, scheduling meeting reservations, overseeing print jobs, assisting in the Cookie Cupboard, and managing the packing and distribution of materials for volunteers.
- Performs other duties, as assigned.
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree strongly preferred.
- Ability to work alongside others from diverse cultures and backgrounds.
- High energy and strong work ethic.
- Strong planning, organization and follow-through skills with high attention to detail and accuracy required.
- Willingness to try new methods and develop new ideas.
- Demonstrated ability to apply critical thinking skills and troubleshoot problems.
- Ability to meet deadlines and work under pressure.
- Ability to work independently and exercise good judgment.
- Excellent telephone etiquette and communication skills and provide superior customer service to girls, staff and volunteers.
- Handles sensitive financial information with confidentiality and discretion.
- Bilingual English/Spanish skills a plus.
- Valid drivers’ license, proof of insurance, and access to reliable transportation. Daily and/or occasional travel may be required.
- Must have belief in the mission and values of Girl Scouting; be willing to subscribe to the principles expressed in the Promise and Law, and aware of the needs of girls in our pluralistic society.
- Ability to work a non-traditional, flexible schedule that provides excellent availability and support to girls and families.
- Familiarity with Girl Scouts San Diego product programs strongly preferred.
- Effective communication, presentation, math, and computer skills.
- Demonstrates strong proficiency in MS Office programs (Outlook, Word, and Excel).
Demonstrated competencies in customer service, critical thinking, decision making, accuracy, organization, customer responsiveness, oral/written communication, and time management.
- Ability to stoop, kneel, bend, reach, stand, walk, push, pull, lift, work with fingers, grasp, feel, talk, hear, and perform repetitive motions.
- Ability to perform light work exerting up to 40 pounds of force, and/or a negligible amount of force constantly to move objects.
- Heavy visual acuity required performing such activities as preparing and analyzing data and figures, using computer and reading.