The Director of Programs develops and ensures the implementation and execution of strategic plans, goals and initiatives of program pillars (STEM, Entrepreneurship, Outdoors, and Life Skills), including but not limited to: oversight of high-profile, complex programs such as our summer camp programs and the world-renowned Girl Scout Cookie Program (the council’s most important funding source). The Director serves as a key member of the Senior Management Team and works collaboratively to recommend, develop, and champion local and national strategic plans, execute on objectives, coordinate logistical support, and achieve council goals (to include revenue goals).
Essential Duties and Responsibilities (This list does not include all of the duties assigned.)
- Direct the design, implementation, facilitation and assessment of high quality, relevant, well-executed, outcomes-based programs and effective delivery systems to meet the needs and interests of girl members and adult volunteers from diverse ages, communities and backgrounds.
- Responsible for the development and implementation of long- and short-term innovative program initiatives that help retain and attract new members, and develop leadership skills in girls and adult volunteers.
- Ensure teams use outcome measurement and evaluation tools for all programs; implement assessments, report results, and adapt program curriculum and delivery based on results.
- Direct the implementation of the Girl Scout Leadership Experience (GSLE) and program pillars (STEM, Entrepreneurship, Outdoors, and Life Skills); develop strategies, and internal and external collaborations to advance programmatic priorities within GSSD.
- Achieve council goals in support of strategic business objectives, while ensuring programs are consistent with Girl Scouts of the USA (GSUSA), safety, and risk management guidelines.
- Support, mentor, develop, and retain high performing program staff teams (supervising multiple managers who oversee approximately 20 regular staff and 170 seasonal staff); staff teams ensure effective operations in support of strategic priorities in a decentralized environment (across multiple properties and two counties) through managers, staff, and volunteers in the field.
- Lead teams to develop strategies and processes to support programmatic implementation in multiple membership pathways (troop, camp, and alternative program deliveries) that are accessible and attractive to both current members and non-members.
- Lead the development of programming goals that support revenue generation and increases participation levels.
- Network to build contacts, collaborations, and fundraising in the community. Identify and expand business-development opportunities and strategies to promote Girl Scouting.
- In partnership and collaboration with the Fund Development team, oversee program collaborations with external partners and serve as a liaison to community initiatives that align with program priorities and increases organizational support.
- Provide appropriate and timely updates on operations, including progress toward goals, revenues, and expenses to executive staff.
- Develop, administer, monitor, and meet complex annual operating budgets.
- Works in partnership with the council’s marketing and communications team to disseminate (often time-sensitive) information to members and the community.
- Oversee the writing and editing of all council program resources, including periodic event guides, regular website program updates, and volunteer support materials.
- Oversees staff teams in recruiting, managing and training volunteers to manage programs.
- Exemplifies and models professional and quality customer service to members, volunteers, staff, and other community contacts.
- Responsible for overseeing the coordination and implementation of all aspects of the council’s product programs (the Girl Scout Cookie Program and the Fall Product Program) to meet revenue goals.
- Recommend and establish strategic objectives and plans for the product programs.
- Ensures the accuracy of all product program transactions and the safeguarding of assets (e.g., inventory and financial transactions, including collections).
- Liaison with product vendors and agents to ensure seamless and effective operations (e.g., timely delivery of products to volunteers, strong vendor contracts, and more).
- Expand and maintain a robust portfolio of outdoor programming for girls in our council, including day and resident summer camps, multi-site camping facilities rentals, year-round outdoor programs and high adventure activities.
- Evaluate outdoor education programs (e.g., program offerings, staffing, budget, properties) on an ongoing basis to ensure the needs and interests of girls ages 5-17 are met.
- Ensure safety and risk management of outdoor programs in compliance with ACA, ACCT, GSUSA, and regulatory standards.